Email reminders are automated emails the system sends out to patrons in relation to different events. Some notifications in use are: overdue notices, to remind patrons that books are due; courtesy notices, to remind books are soon due; holds notices, sent whenever reservations are ready for pick up, etc. The templates for these emails are set in Administration –> Local Administration –> Notifications / Action Triggers.
To modify a template: - Find it in the list - e.g. 7 day Overdue Email Notification. It helps to arrange results by the Enabled column, “True” values, so you can filter out the notifications currently in use (the list is annoyingly paginated, so you may have to hit the button ‘Next’ a few time to find what you are looking for). - Double click to open the notification configuration. - Edit the template. For anything more complex than changing the email textual content, check the documentation.
Email addresses are mostly imported from the school database. If an email bounces back (you receive delivery failed errors at the library address) you should check and correct/change the email in the patron account.